Testimonials
"I wanted to tell you how pleased and impressed I was with your customer service when I phoned for a spare part recently. Prompt, courteous and above all not sending me down a million blind alleys with your phone system. The part arrived the next day and at no charge even though I would willingly pay for that kind of service. Excellent!"
- G Barnard
"I wanted to say thank you so much for the shower seal you sent me after my enquiry last week!!! Your first class customer service is something I will shout about!! Keep up the Merlyn Magic and you will make it through these tough economic times I’m sure. Thanks again."
- R McCormick, Essex
"This is just a brief courtesy letter to thank you for your excellent customer service and civility in dealing with my recent request for help with a problem on my shower enclosure.
Three of the four bottom rollers had failed and as this was a shower fitted by a builder in a house I had just bought I did not have details of original supplier and requests for information on this were ignored.
Using your excellent web site I ascertained that it was indeed a Vivid 2 door quadrant and one quick telephone call resulted in replacements arriving F.O.C. in two days.
As a matter of interest two national bathroom suppliers showed no intentions whatsoever in trying to help and this is unfortunately becoming normal in the UK.
I will have no hesitation in buying your products in the future and once again thank you for your kind attention."
- Mr. G Amis
"I searched for parts for my shower on the internet on Monday night and got the details from your website, which was in itself very good. I made what I thought was an enquiry, although I suspect I ordered the parts. They arrived on Thursday of this week (without an invoice as yet!!)
Can I just say that your customer service is absolutely first class and you have restored my faith in business. I thought service such as this was long gone.
Your company should be congratulated and championed for its level of service.
A very very impressed customer."
- C Fry, Suffolk
"I have phoned your offices on two occasions to obtain parts for my Merlyn 5 Series shower, and I would like to thank you for your speedy service. The most recent items I ordered, magnetic seals and stops were ordered in the afternoon and received the following morning.
I was most impressed by your service and the fact that I was sent the items I requested free of charge, of which I would have been happy to have paid for.
Please accept this letter in respect of my appreciation."
- Mrs M White
"Just a note to say a big thanks for sending me the shower door gaskets - and of course FOC. I have now them fitted and the doors look like new. In this day and age it is seldom that the customer gets this good a service. I just want you to know that it is appreciated and I am very grateful.
Kind regards."
- R Dunn
"This is just a brief note to thank you for your excellent after care service. On Saturday I completed a web-form to enquire about some spare parts for my shower door. By Wednesday I had received those parts on the post, and no invoice!
Thanks again and well done."
- A Beardsworth
"Thank you so much for the missing items you sent.
They have arrived safely, as promised and are much appreciated.
Your customer service is first class and must be congratulated, as this is the type of service sadly missing from so many businesses today.
With thanks"
- N Champion
"This is just to say a big thank you for the replacement parts for my shower doors. These have all arrived OK.
The service you have provided is the best I have ever experienced and I would certainly take every opportunity to recommend your products to others.
Many thanks again."
- A Morley, Essex
M Turner thanked us for our professionalism in dealing with her quest for Black Box spare parts.
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DH Blades thanked us for our quick delivery of Vivid spare parts.
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"I would just like to say thankyou for your excellent responce to our order for a replacement part.
It is very
refreshing to get such an efficient responce.
We will recommend you."
- Mr R Teague
"Thank you for sending the parts F.O.C. and your excellent support on the
phone. Very helpful indeed."
- Chris
"I would just like to thank you for the fast efficient service that I received from your company.
I am sorry to say i did not take note of the name of gentleman who dealt with me but from beginning to end all I can say that every member of staff I dealt with were very efficient.
In this day and age it is a pleasure to be dealt with in this way.
Once again Thank you and keep up the good work."
- Pat
"Just a quick note to thank you for your efficient and prompt service in sending me the replacement seals that I needed for my shower. Very much appreciated."
- Michael
"Thank you very much for sending me the parts I needed so promptly. It’s nice to know there are still companies about that give good service. Well done."
- Nick
"Sorry its took so long to write to you. The parts arrived the very next day. All in good order and no charge. I was so impressed. Thank you so much, its not often you come across such brilliant service. I really appreciate it. Best wishes for your continued success."
- Mrs A Szabo